Terms of Service

Welcome to Avklare. These Terms of Service ("Terms") govern your use of the Avklare application and website (together, the "Service"), operated by Infogen, Inc / Avklare ("we," "us," "our").

By creating an account or using Avklare, you agree to these Terms. If you don't agree, please don't use the Service.

1. Early Access & Service Availability

Avklare is offered as an early access product. It's a real, actively used service — including paid subscriptions — but it's operated by a small team, and we want to be upfront about what that means:

• Features may change, improve, or occasionally be removed as the product evolves. We'll do our best to give notice for anything significant.
• We work hard to keep Avklare reliable, but we don't guarantee uninterrupted uptime. Like any hosted software, the Service may occasionally be unavailable due to maintenance, technical issues, or circumstances outside our control (including outages at our hosting or infrastructure providers).
• We take reasonable, active steps to protect your data — including regular backups and monitoring — but we cannot guarantee against all possible data loss or corruption. Avklare should not be treated as your only copy of anything you cannot afford to lose. If you maintain critical records in Avklare, we recommend periodically exporting or otherwise retaining your own copy.
• In the event of a significant outage or data-related incident, we will make reasonable efforts to notify affected users and to restore service and data as quickly as practical, but we cannot promise a specific recovery time or outcome.
• We do not offer a formal Service Level Agreement (SLA) at this time. If that changes for specific paid plans in the future, it will be described separately.

2. Who Can Use Avklare

You must be at least 18 years old to create an account. By registering, you confirm that you meet this requirement.

3. Your Account

• You're responsible for keeping your login credentials secure.
• You're responsible for all activity that happens under your account.
• One person, one account — don't share credentials with people outside your invited workspace.
• If you invite others to your workspace, you're responsible for making sure they also follow these Terms.

4. Your Content

You own the tasks, categories, and other content you create in Avklare ("Your Content"). We don't claim ownership over it.

By using the Service, you grant us a limited license to store, process, and display Your Content back to you (and to anyone you've invited to your workspace) — solely for the purpose of operating the Service. This includes sending relevant data to our AI provider (Anthropic) when you use AI-powered features like Workspace Insights or Smart Task Placement, and to our email provider (Brevo) when we send you transactional emails like invitations.

5. Acceptable Use

Please don't:

• Use Avklare for anything illegal.
• Try to break, exploit, or overload the Service.
• Attempt to access another tenant's workspace or data without authorization.
• Use the Service to store or share content that's abusive, harassing, or infringes on someone else's rights.
• Reverse-engineer or scrape the Service.

We reserve the right to suspend or terminate accounts that violate these rules.

6. Subscriptions & Billing

• Free, Pro, and Premium tiers have different feature limits, described in-app and on our pricing page.
• Paid subscriptions are billed in advance on a recurring basis (monthly or yearly, depending on your selection) through our payment processor, Stripe. We do not store your full payment card details ourselves.
• New accounts may be offered a free trial period. At the end of a trial, your selected plan will be activated and billed unless you cancel first. Details of any current trial offer are shown in-app at signup.
• You can manage, change, or cancel your subscription at any time through the in-app Billing page, which uses Stripe's own secure billing portal.
• Cancelling stops future billing; it does not delete your existing data. See our Refund & Cancellation Policy for details on refunds and how cancellation timing works.
• We may change pricing or feature tiers going forward, with reasonable notice for existing subscribers before any change takes effect on their account.

7. AI-Powered Features

Some features (Workspace Insights, Smart Task Placement, Daily Inspiration) use a third-party AI service (Anthropic's Claude) to analyze your task data and generate suggestions. These are provided as a convenience and may occasionally be inaccurate or unhelpful — use your own judgment.

8. No Warranty

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee the Service will be uninterrupted, secure, timely, or error-free.

9. Limitation of Liability

To the fullest extent permitted by law, Infogen, Inc / Avklare will not be liable for any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service — including but not limited to lost data, lost profits, lost productivity, or damages resulting from Service downtime or unavailability.

To the fullest extent permitted by law, our total liability to you for any claim arising from or relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits any liability that cannot legally be limited, including liability for our gross negligence, willful misconduct, or fraud.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, with notice where practical given the circumstances.

11. Changes to These Terms

We may update these Terms, as well as our Privacy Policy, as the Service evolves. We'll update the "Last updated" date above and notify you as best reasonably possible for any material change. Continued use of the Service after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of law principles.

13. Contact

Questions about these Terms? Reach us at [email protected].